IMPORTANT

Unfortunately, due to COVID-19 the shipping time takes three times longer. As we know, this happened because many countries have closed their air space. We hope that this pandemic will end soon and we will be able to offer you a faster shipping time. We are not responsible for how well the postal services work. Please stay safe!

Shipping methods

  • Priority arimail shipping by silencebayPriority airmail shipping  -  High quality packaging ,Sending within 2-3 days, Delivery time 18-30 days, COVID19 Delivery time 26-45 days - FREE

  • EMS shipping with silencebay.com EMS Express - Sending within 2-3 day , Priority Sending, Delivery time 7-18 days, COVID19 Delivery time 25 - 45 days$7.59 per Item
  • FedEx shipping  online fast and cheap FedEx Priority - High quality packaging with "HEETS" Label, Sending within 2-3 days, Delivery time 3 - 10 days, COVID19 Delivery time 7 - 18 days - $13 per Item

Packaging

Packaging is of paramount importance when it comes to international shipping. Good packaging allows your parcel to arrive in pristine condition no matter how far it had to travel to get to your doorstep.

We ensure that all the products that we send are very thoroughly packaged to protect them from moisture, impacts, and temperature fluctuations. We always use high-quality, durable packing materials to keep our products as safe as possible.

We use special packing methods that prevent anyone from secretly peeking into your parcel. It can only opened by ripping or cutting it open.

Logistics

Depending on how fast you want your package to arrive, we can offer you a number of differing shipping options.

The majority of our clients opt for priority airmail since it’s a free shipping service. Of course there is a downside to type of shipping option. The delivery times of priority airmail are nothing to brag about. It usually takes from 18 to 30 days for a package to arrive, so if you’re not in a hurry, choosing this option is your best bet.

If you need your package to arrive as fast as possible, then you should either choose Express Shipping or Express Shipping Priority Sending. These options allow you to get your parcel 2 to 3 times faster than when using Priority Airmail.

Searching

Our number one priority is to ensure the satisfaction of our clients; thus, we are constantly seeking new ways to improve our services.

Despite the fact that the shipping options mentioned above are reliable and affordable, we are always looking for new shipping methods that will exceed our expectation. Thus, if a new, better shipping option becomes available, we’ll be sure to make use of it.

We are always striving to improve the shopping experience of our clients, which is why if you wish to suggest a new and better method of delivery that we are unaware of, please feel free to contact us.

Sending

We understand how eager you must be to receive your package after making a purchase. It can be quite frustrating to wait for days to test out a new IQOS device or taste the new HEETS flavors. 

This is why, we are doing all we can to process your order as quickly as possible and to always double check the contents of each package. This guarantees that you will get exactly what you ordered, in mint conditions, and in the shortest amount of time possible.

We greatly value each one of our clients and strive to provide the highest quality of services